PROFILE
troubleshooting
Where do my downloads go?
Find a file you have downloaded, on any device, and understand why videos work differently.
Go to this feature →In short: Everything you own stays in your library and can be downloaded again any time. The copy on your device is wherever your browser puts downloads.
You never have to hunt for it
Everything you own stays in your library, and you can open or download it again as many times as you like. If you lose the copy on your device, nothing is lost.
Where the copy on your device went
1
iPhone or iPad
Open the Files app and choose the Downloads folder. Safari also shows a small download arrow near the address bar right after a download, and tapping that jumps straight to the file.
2
Android
Pull down the notification shade right after downloading and tap it, or open the Files app and choose the Downloads folder.
3
Windows or Mac
It is in your browser's Downloads, usually reachable with Ctrl+J, or Cmd+J on a Mac.
Videos work differently, on purpose
Videos do not download on the website. They stream, so they play on any device from anywhere without filling up your phone, and the files are gigabytes. In the KETTLEBELL MONSTER mobile app, videos can be saved for offline viewing on Gold and above, because the app keeps them protected rather than leaving loose files on your device.
If something you own is not in your library at all, that is not a download problem. Contact support and we will sort it.
What to do next
Related topics
downloaddownloadsdownloadedfilepdfebookguideofflinewhere did it gomissing filelibrarysaved